Help & Support
Find answers to common questions and learn how to use the OrthoAI Diagnostic Assistant
How OrthoAI fits your clinical workflow
A dentist diagnoses a case end to end, with Clinical Validation woven in so the clinician’s judgement and the AI sit side by side on the same case.
Capture & upload the case
The dentist uploads the patient’s clinical images — intra-oral photos, OPG/panoramic, or cephalometric — under an anonymized Patient ID. No names or faces (PHI) are entered; consent is confirmed at upload.
AI analysis
OrthoAI runs its multimodal model and returns a malocclusion classification (e.g. Class I / II / III) with a confidence score and per-image evidence, typically in well under a minute.
Review the AI findings
On the Results page the dentist reviews the predicted class, confidence, and structured output, and can export a signed PDF or JSON for the patient record — always as decision support, never a standalone diagnosis.
Clinical validation
From the same case the dentist opens Clinical Validation and records their own assessment — manual class, DHC/IOTN, AC, and time taken — side by side with the AI output, then logs whether they agree or override, and how useful the AI was.
Governance & insight
Every action (upload, inference, validation) is written to the clinician’s audit log for traceability, while validation stats (class-agreement %, DHC delta, override rate) measure how the model performs in real clinics.
Frequently Asked Questions
How do I upload images?
Navigate to the Upload page, fill in the patient case information, and either drag-and-drop images or click "Select Files" to browse. Supported formats include PNG, JPG, and DICOM files up to 10MB each.
What patient information should I include?
Use only Patient ID/code - never include patient names, faces, or other Protected Health Information (PHI). Ensure all images are properly anonymized before upload.
How long does analysis take?
Analysis typically takes 30-60 seconds depending on the number and size of images. You can monitor progress on the Inference page and navigate away safely - the process continues in the background.
Can I cancel an analysis?
Yes, you can cancel an analysis in progress using the "Cancel Analysis" button on the Inference page. Note that progress will be lost if cancelled.
How do I download results?
On the Results page, you can download a PDF summary, JSON file, or copy the results for your EMR system using the download options at the bottom of the page.
What does the confidence score mean?
Confidence scores indicate the AI model's certainty in its findings. Higher scores (80%+) indicate higher confidence, but all results should be reviewed by qualified clinicians.
Is this tool HIPAA/GDPR compliant?
Yes, the application complies with HIPAA and GDPR requirements. All data is encrypted at rest and in transit, and stored within the UAE/GCC region as per data residency requirements.
Can I share results with colleagues?
Yes, you can generate a secure, time-limited share link (expires in 7 days) using the "Share Secure Link" button on the Results page. Only share with authorized personnel.
Privacy & Security
Data Residency
All data is processed and stored within the UAE/GCC region in compliance with local data residency requirements.
Encryption
All data is encrypted at rest and in transit using industry-standard encryption protocols.
Access Control
Access is restricted to authorized clinicians only. All actions are logged in the audit trail.
Need additional support? Reach the OrthoAI team for demo access, workflow questions, or technical assistance.
Contact Support